UV-based ozone analyzers are used for many different applications, and in many different environments, due to their reliability, stability, and accuracy. However, even ozone analyzers sometimes encounter failures that need to be addressed. This might be caused by age, accident, or environment - but rest assured that Ozone Solutions has the skills, facilities and equipment necessary to troubleshoot your device, determine the ultimate cause of the failure, and bring it back to within normal operating parameters.
Support - If you are having trouble with your ozone analyzer, the monitoring department at Ozone Solutions is always happy to listen to the problems you are having, and do our best to solve them over the phone. If it can be determined that a change of settings or a simple part replacement can resolve your issue on-site, that is usually the fastest way to get you up and running again. If we determine that the problem is not simple enough to be solved on-site, we will move on to the next step and have the analyzer sent in for service. Having trouble with your analyzer right now? Call (712) 439-6880 or email the Monitors Department via firstname.lastname@example.org to get started today!
Troubleshooting - If our technicians are unable to walk you through a fix over the phone, or send you a simple component to solve your problems, the next step is to send the ozone analyzer in to be serviced at our facility. Upon arriving at Ozone Solutions, analyzers are received and brought to our lab for warm-up. After warming up (or if the machine is non-functional), the troubleshooting process begins and quickly narrows down the part or parts that are at fault. If the machine needs to be flushed or cleaned, this is done prior to any troubleshooting work.
Low Cost! - Once the necessary parts have been determined for your repair, you will be contacted with an estimate detailing the expected cost. Part cost will vary depending on brand and function, but will be detailed on the estimate. All repair costs are sent to the customer for approval prior to the work being done - so you know beforehand what your expenses will be. If you should decide to not proceed with the repair, you are only billed our flat $50 diagnostic fee.
Calibration - After repair, all UV Ozone Analyzers are warmed up and go through our standard calibration process. Calibration is necessary since replacement of components can lead to slight changes in device readings. These changes need to be accounted for prior to putting the equipment back into service. Calibrations are NIST-traceable and result in NIST-traceable calibration certificates that are sent back along with the device. Click here for more details on our ozone analyzer calibration process!
Turnaround - The Monitor Department at Ozone Solutions takes pride in providing service and ozone analyzer repairs as quickly and effectively as possible. Depending on parts availability, we aim for a 2 week turnaround on all of our ozone analyzer repairs. If any delays are expected due to parts, this is usually known within the first few days of service and is often indicated on your repair estimate. If the timeframe for the repair does not suit your schedule, we have ozone analyzers available for rent which can keep you up and running while your equipment is being serviced.
Last Updated: July 21, 2014