S-200L Rental Buyer's FAQ
Q.How do I return the unit once I am finished with it?
A.Just send the unit to our address: 451 Black Forest Rd, Hull, IA 51239. Feel free to use the Postal Service, UPS, or FedEx. For your convenience, we offer a pre-paid UPS return label (included in combo-packs). With a return label, all you have to do is stick the label over the original one on the box and drop the package off at a UPS store or drop-box, or schedule a pickup.
Q.Do you rent to my location?
A.Ozone Solutions rents to anyone in the United States. If you are outside of the United States, please call us and we may be willing to set up special terms. Expedited shipping options (such as overnight delivery) are available.
Q.What gases when present might produce false readings on the monitor?
A.Aeroqual monitors have been designed to respond selectively to ozone, however other oxidizing gases such as chlorine and nitrogen dioxide can generate false readings if they are at high concentrations. High concentrations of hydrocarbon gases such as vapors of alcohol, oils and solvents can reduce and mask the concentration of ozone.
Q.If I order a rental online, when will my credit card be charged?
A.We charge your credit card on the same day that the rental unit ships out to you.
Q.Will I get a tracking number when my item ships?
A.For customers who chose [b]UPS[/b]: a tracking number is automatically sent via e-mail before the order leaves our warehouse. For customers who chose [b]FedEx[/b]: a tracking number is usually available if requested by either e-mail or phone. For customers who chose [b]USPS[/b]: tracking numbers are only created by USPS for select services, such as insured packages. We will be happy to available tracking information if requested.
Q.What is the sampling frequency of the S-series sensor heads?
A.Sampling frequency: Ultra-low heads: 70 secs , Low heads: 60 secs , high heads (0-10ppm): 60 secs. The Response Time/T90 in the sensor specs attached is equivalent to the active sampling, measuring & update period.
