OMC-1108 Rental Buyer's FAQ
Q.How do I return the unit once I am finished with it?
A.Just send the unit to our address: 451 Black Forest Rd, Hull, IA 51239. Feel free to use the Postal Service, UPS, or FedEx. For your convenience, we offer a pre-paid UPS return label (included in combo-packs). With a return label, all you have to do is stick the label over the original one on the box and drop the package off at a UPS store or drop-box, or schedule a pickup.
Q.Do you rent to my location?
A.Ozone Solutions rents to anyone in the United States. If you are outside of the United States, please call us and we may be willing to set up special terms. Expedited shipping options (such as overnight delivery) are available.
Q.If I order a rental online, when will my credit card be charged?
A.We charge your credit card on the same day that the rental unit ships out to you.
Q.Will I get a tracking number when my item ships?
A.For customers who chose [b]UPS[/b]: a tracking number is automatically sent via e-mail before the order leaves our warehouse. For customers who chose [b]FedEx[/b]: a tracking number is usually available if requested by either e-mail or phone. For customers who chose [b]USPS[/b]: tracking numbers are only created by USPS for select services, such as insured packages. We will be happy to available tracking information if requested.
