DR-5 Buyer's FAQ
Q.Can we be in the area that is being treated?
A.No, there should be no People, Pets, or Plants in the area that is being treated.
Q.Will I get a tracking number when my item ships?
A.For customers who chose UPS: a tracking number is automatically sent via e-mail before the order leaves our warehouse.
For customers who chose FedEx: a tracking number is usually available if requested by either e-mail or phone.
For customers who chose USPS: tracking numbers are only created by USPS for select services, such as insured packages. We will be happy to provide available tracking information if requested.Q.Will an ozone generator remove dust?
A.No, ozone generators produce ozone gas which reacts with and destroys mold spores, bacteria, viruses, and odor molecules, but they do not remove dust.
